Services
How to Benefit from TCM Assistance Services
TCM Assistance helps organizations manage international clients, projects and different cross-border situations by providing multilingual coordination, practical problem-solving and access to experienced international services.
You can bring an experienced consultant into a case or project when required. TCM Assistance adds extensive international experience and cross-cultural knowledge to communication and coordination with international clients, partners and organizations.
Once you choose TCM Assistance as your consulting partner, our services are immediately available whenever needed. A Framework Service Agreement provides ongoing access to our consulting and coordination services, with no upfront payment or minimum service commitment. Services are requested and charged only on a case-by-case or project-by-project basis.
01
International Healthcare Coordination
Additional international-patient support when your medical team needs coordination beyond clinical care.
- International patient, family and case coordination
- Insurance authorization and payment guarantee coordination
- Admissions, appointments and medical documentation
- Medical transportation, evacuation and repatriation logistics
- Airline, airport, embassy and consular liaison
- Executive and VIP patient assistance
- Communication and Case Coordination with Medical Assistance Companies
02
International Project Coordination
One multilingual coordination point between international clients and project teams.
- Client, architect and contractor communication
- Coordination with suppliers and external partners
- Project documentation and follow-up
- Cross-border administrative and operational support
03
Cross-Cultural & Multilingual Client Relations
Clearer communication between international clients and local organizations.
- Multilingual client liaison
- Cross-cultural communication and advocacy
- Coordination of client expectations and service delivery
- Practical problem and conflict resolution
04
Hospitality & International Client Relations
Experienced support for international and VIP clients when routine customer service is not enough.
- International guest and client relations
- VIP assistance and personalized support
- Public relations and service issue resolution
- Coordination with internal teams and external providers
05
International Payments & Financial Coordination
Practical coordination when international clients need to arrange payments across borders.
- Deposits and payment guarantee coordination
- Cross-border payment arrangements and transfers
- Coordination between clients and service providers
- Support with urgent payment arrangements when normal authorization is delayed
06
Institutional & Consular Coordination
Practical liaison when an international matter involves authorities or official procedures.
- Embassy and consular liaison
- Visa and travel-document coordination
- Communication with relevant public authorities
- Institutional coordination related to evacuation and repatriation